If you have had a problem with your 2018-2020 Cadillac Escalade you may be entitled to a refund. While this model of Cadillac can be a great car, buyers have discovered issues after driving off the dealership. The major complaints with the vehicle are that the seat heaters are inoperable, suspension creeks, vehicle shaking, and visibility concerns.
Seat Heaters Inoperable
Consumers have complained about the vehicle’s seat heaters bring inoperable, particularly on the driver’s side. Some have reported a burning spell just before the heater stopped working but others have said that it just completely stopped working. The problem may stem from overheating or a fault ground wire and it is not something that should be ignored.
Numerous consumers have complained about the Escalade violently shaking and having a general creaky suspension. The concern may be due to a problem with the front right and upper left control arms causing difficulties that leads to suspension, and tire issues. When this problem has been raised with dealership’s service center, even more concern arose due to the difficulty with trying to properly align the Cadillac Escalade.
Drivers have complained about visibility during incremental weather due to the defroster not operating properly. Reports state that there was no pre-warning for this issue with no indicator lights appearing. If you have not driven in extreme weather, it may be worth investigating this concern to
ensure that you do not come across visibility issues.
Other drivers have complained about the car violently shaking once it hits 35 mph
In addition to the complaints listed above regarding the Cadillac Escalade, owners have experienced the following issues as well:
- Malfunctioning transmission
- Non-adjustable headrests
- Car shaking
- Power train problems causing the vehicle to surge forward when stopping and on acceleration
- Difficulty steering
- Illuminated Check Engine Light
NHTSA Vehicle Safety Recall
- Frontal airbags not deploying
- A second recall for airbags and seatbelt pretensioners not deploying
- Insufficient welding on the upper control arm which can lead to dangerous steering
As experts in Lemon Law, California Lemon Law Center can help you come to an amicable resolution with your car dealer. If you purchased your Cadillac Escalade in the state of California, contact us today and we will check through your paperwork and what necessary actions should be taken on your behalf.